To our valued parnters,
We are aware of the delay in deposit credit and system issue.
Until now, BDO online system is still down and we are communicating with them to resolve the issue. We will still facilitate load wallet credit form BDO however it will be longer than usual until it’s resolve. We suggest to use BPI for your deposit.
We also receive claims on some areas that could not transact and working on it.
We need assistance to provide the following if you experience the same network issue
MOBILE NUMBER – LOCATION – ERROR MESSAGE
Example: 09191234567 – Cagayan De Oro – Cannot load / No reply